Refund policy

We love to get it right for you, every single time you trust us with your purchase. We want you to have an absolutely hassle-free purchase experience.

We assure you that all products sold on Dhaagaa.in  are new and 100% genuine. However, if there is a genuine defect / damage in the received products caused in transit, a replacement will be offered only if there is an uncut unpacking video within 24 hours of receiving it. Video should contain sealed packet with printed shipment label proof and product returned should contain original tags and packaging in an unworn/unused state.

To start a replacement, you can contact us at info@dhaagaa.in  . Please note that returns will need to be sent to the following address: [Dhaagaa.in , 7/526B sector 7 Jankipuram extension. Lucknow 226021 , Contact: 7897653873]

If your replacement is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Customer Support will inform about the pickup process. While we pick up originally delivered item from most customer locations, there are certain areas where a pickup cannot be arranged. In such a case, you can ship the product through any other courier. You will be reimbursed the shipping charges against the original receipt.

Replacement is subject to availability of stock . In case a Replacement is not available, we will refund the amount for the same.

Made-to-order/custom products cannot be replaced or returned.

You can always contact us for any return question at  dhaagaaethnic@gmail.com OR at info@dhaagaa.in 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at dhaagaaethnic@gmail.com.